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How do I set up Exchange ActiveSync on a Nokia?

  1. On the Applications menu, select Applications > Mail.
  2. Select Create a new mailbox to start the setup wizard.
  3. Accept the Nokia terms of service and select Start.
  4. Select Mail for Exchangefrom the list of available account types, and then enter the following information:
    1. In the Password box, enter your account password.
    2. In the Username box, enter your user name, for example, tony@contoso.com.
    3. In the Domain box, enter your domain. Your domain is the part of your e-mail address that follows the at sign (@) and precedes the period, for example, contoso.
    4. Select Next to continue. The setup wizard will try to automatically set up your e-mail account.
  5. If the wizard is able to set up your account, go to the next step. If this process can’t be completed automatically, you’ll need to enter your Exchange server name manually. In the Mail for Exchange server name box, enter your server name, and select Next. For instructions for locating your server name, see the Finding my server name section.
  6. Select OK when Mail for Exchange informs you that it isn’t recommended to use multiple methods to synchronize your contacts with your phone.
  7. Choose whether you want to synchronize your Calendar, Contacts, and Tasks by selecting the appropriate options and then selecting Next.
    Hh135097.note(en-us,EXCHSRVCS.140).gifNote:
    Tasks are called to-do notes on the mobile phone.
  8. If there are existing contacts stored on the mobile phone, the setup wizard will ask you whether you want to keep the contacts on the phone or delete the existing contacts on the phone. Select either Keep on phone or Delete from phone. Once you’ve made this selection, synchronization will begin. It may take a few minutes for your messages, contacts, calendar, and task information to appear.

Finding my server name

To find your server name, follow these steps:

  1. Sign in to your e-mail account using Outlook Web App.
  2. In Outlook Web App, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.
  3. Use the POP or IMAP server name to determine your Exchange server name. Under POP setting or IMAP setting, view the value for Server name. Consider the following:
    1. If your server name is in the format podxxxxx.outlook.com, then your Exchange ActiveSync server name is m.outlook.com.
    2. If your server name includes your organization’s name, for example, pop.contoso.com, then your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

What else do I need to know?

  • For a list of Nokia devices compatible with Mail for Exchange, visit the Mail for Exchange page at the Nokia Web site. If you’re not using a supported device, see Set Up POP or IMAP E-Mail on an Internet-Capable Mobile Phone.
  • If you don’t accept the policies sent to your mobile phone, you won’t be able to access your information on your mobile phone.
  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile device will fail if you haven’t registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.

 

How do I set up Exchange ActiveSync on an Android mobile phone?

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full e-mail address, for example tony@contoso.com, and your password, and then select Next.
  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
  4. Enter the following account information and select Next.
    • Domain\Username   Type your full e-mail address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full e-mail address in the Usernamebox.
      Dd940179.note(en-us,EXCHSRVCS.140).gifNote:
      On some versions of Android, you need to use the domain\username format. For example, if your e-mail address is tony@contoso.com, type contoso.com\tony@contoso.com. Your username is your full e-mail address.
    • Password   Use the password that you use to access your account.
    • Exchange Server   Use the address of your Exchange server. To find this address, see “Finding the Server Name” later in this topic.
  5. As soon as your phone verifies the server settings, the Account Optionsscreen displays. The options available depend on the version of Android on your device. The options may include the following:
    • Email checking frequency   The default value is Automatic (push). When you select this option, e-mail messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
    • Amount to synchronize   This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
    • Notify me when email arrives   If you select this option, your mobile phone will notify you when you receive a new e-mail message.
    • Sync contacts from this account   If you select this option, your contacts will be synchronized between your phone and your account.
  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Doneto complete the e-mail setup and start using your account.
    Dd940179.tip(en-us,EXCHSRVCS.140).gifTip:
    You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive e-mail.

Finding the Server Name

To determine your server name, use the following steps:

  1. Sign in to your account using Outlook Web App.
  2. On the Outlook Web App toolbar, click Help > About.
  3. On the About page, under the External POP Settings line, use the Server namevalue to help you determine your server name:
    • If the External POP Settings > Server name value includes your organization’s name, for example, pop.contoso.com, then your server name is the same as your Outlook Web App server name, without the /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.
    • If the External POP Settings > Server name value is in the format podxxxxx.outlook.com, your Exchange ActiveSync server name is m.outlook.com. In some cases, Android mobile devices may experience connection problems using m.outlook.com as the server name. If you are having problems connecting, go to the Host name line on the About page. Use the value shown under Host name for the Exchange ActiveSync server name for your device.

What else do I need to know?

  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile device will fail if you haven’t registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
  • When you use the Host name as the Exchange server name in your e-mail account settings, you should be aware that this setting may change over time. For example, the Host name for your mailbox will change if your user mailbox is moved to a different server or if it is temporarily moved during a server upgrade.
  • If you are an IT professional or e-mail administrator, read the blog post Exchange ActiveSync client connectivity in Office 365for detailed information about connectivity issues you may experience.
    • Update the Exchange server setting on your device to m.outlook.com as shown in the example below. Then, try connecting to your account and see if this change resolves the issue.
    • If using the Exchange server name m.outlook.comdoes not fix the issue:
      1. Sign in to your account using Outlook Web App on a computer.
      2. Click Options in the top right corner and select See All Options… as shown below. Screenshot: OWA | See All Options
      3. On the My Account tab (shown below), click Settings for POP, IMAP and SMTP Access… Screenshot: Retrieving the Client Access server name from POP, IMAP and SMTP Access settings in Outlook Web App
      4. On the page that opens, under External POP setting you’ll see a server name listed. Use the Server nameon this page for the Exchange server value on your device email configuration.Note: Although the setting is listed as the server name for POP, it’s also an endpoint for Exchange ActiveSync.
    • If using m.outlook.com and the External POP Settings/Server name value did not fix the issue:
      1. Go back to the main page of Outlook Web App. In the top right corner, click on the question mark next to Options and then select About as shown below. Screenshot: Retrieving the Host name using Outlook Web App
      2. On the About page, you’ll see the entry for the Host name listed. Use the value next to the Host name as the server setting on your mobile device.

      Note: When you use the Host name as your Exchange server setting, you may need to update the setting in the future. As I described before, the mailboxes may be moved from one site to another, and devices that do not support the redirect command correctly will lose connectivity. If your user mailbox moves due to failover or upgrades, your site name (Host name) may change and you may need to reconfigure your device to point to the new site.

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